Privacy Policy
Last updated: October 2026
EchosAutomation ("we," "us," "our"), based in Austin, Texas, provides AI phone answering services for local plumbing and home service businesses. This policy explains what information we collect and how we use it.
Information we collect
- Names, phone numbers, and email addresses of our clients and their callers
- Service addresses and descriptions of the problem provided by callers
- Call information, such as call times, recordings or transcripts, and summaries
- Information you submit through our contact form
How we use information
- To answer calls and send call summaries to our clients
- To send service notifications, including call summaries and appointment-related messages
- To provide support, improve our service, and communicate with you
- To comply with legal obligations
Sharing of information
We do not sell personal information. We share information only with the client business the call was intended for, and with service providers that help us operate (such as telephony and hosting providers) under obligations to protect it, or when required by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Data retention and security
We keep information only as long as needed to provide our services or meet legal requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Your choices
You may request access to, correction of, or deletion of your information by contacting us. You can opt out of text messages at any time by replying STOP.
Changes
We may update this policy from time to time. Changes will be posted on this page.
Contact
Questions? Email colesalle@gmail.com.